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Managers are confronted daily with problems that distract them from their primary focus of delivering products and services to the community and achieve a good level of profitability.
Those problems can include:
  • Absenteeism
  • Staff – staff/ Management conflict
  • Bullying and harassment
  • Malicious gossip and back stabbing
  • Abusive and violent customers
  • Malingering / procrastination
The adaptation of restorative practices at the workplace has been proven to address the above issues while increasing productivity, lowering turnover and providing higher profitability, when an organization adopts restorative practices and these are practiced consistently by management, staff and with customers, it will result in a significant reduction in workplace conflicts and significant improvements in customer relations.
WORKPLACE > Restorative Practices / Conflict Resolution
1 day Training on Restorative Practices and Workplace Conflict Resolution
This is a two half days /1 full day customised training that will introduce the ideas and values of RP into the work place. The nature and reasons for Workplace conflicts are identified and discussed. Alternative ways of managing these conflicts- example using Affective Communication and shared interests models will be introduced. Restorative Mediation skills will also be covered. This highly interactive and hands on training will also build on teamwork and cooperation.
2 days Workplace Restorative Practices (RP) and Mediation training
This training for mangers and supervisors covers the essentials of restorative practices and challenges participants to see conflicts as an inevitable part of workplace relationships. The way conflicts are quintessentially managed makes all the difference in creating a welcoming and productive work environment.
Participants will learn elements of affective communication, Non-Violent Communication (Marshall Rosenberg - www.cnvc.org ) and Restorative Mediation. They will have hands experience during training facilitating conflict resolution sessions with disputing parties and in managing difficult customers.
WORKPLACE > Effective Communication
1 day training on Effective Communication This training focuses on equipping participants with the skills and knowledge of effective communication. Ideas from Non Violent Communication (NVC) and Affective expressions including identifying feelings and needs, seeking feedback, being objective and responding with empathy will be covered. This highly interactive training has been highly regarded by participants.
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